Updated: 04/28/2023
Overview
We accept returns within 14 days of your delivery window as long as the item is unworn, unwashed, in its original condition, and with the original tag attached. The item(s) can be exchanged or returned for store credit, with no questions asked. We do not allow international returns at this time. Need more support? Email us ZAYTUNEH.GO@GMAIL.COM
Orders outside of the US are a final sale.
Refunds
Orders cannot be cancelled once they are placed.
Please double check your address & sizes are correct. Our fulfillment team works fast to process orders & changes cannot be guaranteed.
To complete your return, we require a receipt or proof of purchase.
Please note that for all returns, the customer is responsible for return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 10-15 business days for us to process this return.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to your account.
Sale items
Sale priced items may NOT be returned.
Clearance & Final Sale items
Please note that clearance items cannot be refunded. If an item is marked as Final Sale, this item is also non-returnable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ZAYTUNEH.GO@GMAIL.COM with your order number, and receipt.
Shipping returns
To initiate a return, please contact our customer service team at ZAYTUNEH.GO@GMAIL.COM to receive a return authorization number (RMA) and instructions on how to proceed. Please ensure that the RMA number is included with the returned item.
Once we receive your returned item and it has been inspected and approved, we will issue a refund for the purchase price minus the restocking fee. Please allow 7-14 business days for the refund to be processed and for the credit to appear on your original form of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at ZAYTUNEH.GO@GMAIL.COM for questions related to refunds and returns.
