Updated: 04/11/2026
We want you to feel good about your order.
If something is not the right fit, we accept return and exchange requests within 14 days of delivery for eligible items.
To qualify for a return or exchange, the item must be:
- unworn
- unwashed
- unused
- in like-new condition
- returned with original tags attached
Items that show signs of wear, washing, damage, odors (perfumes and deodorant), stains (makeup stains), or other use are not eligible for return or exchange.
Return Window
Return or exchange requests must be made within 14 days of the delivery date.
Requests made after 14 days of delivery may not be approved.
Eligible Returns
We accept returns on eligible items that meet the conditions above.
Once your return is received, inspected, and approved, we will issue a refund to your original payment method for the purchase price of the item.
Please allow 7–14 business days for the refund to be processed and appear on your original form of payment.
Original shipping charges are non-refundable.
Exchanges
We accept exchanges on eligible items within 14 days of delivery.
If you need a different size or received something that is not the right fit, please contact us first so we can confirm availability and provide return instructions.
Exchange items must be unworn, unwashed, unused, and in like-new condition.
If the requested replacement item is unavailable, we may offer store credit or a refund for the returned item once it has been approved.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- sale items
- clearance items
- final sale items
- mystery boxes
- mystery items
- free gifts
If a product is marked Final Sale, it cannot be returned or exchanged.
International Orders
At this time, international orders are final sale and are not eligible for return or exchange.
Shipping charges, duties, taxes, and customs fees are non-refundable.
Order Changes & Cancellations
Orders cannot be guaranteed to be changed or canceled once they are placed.
Please double-check your shipping address, product selection, and sizing before completing your order. Our fulfillment process begins quickly, and while we will do our best to help, changes cannot be promised after checkout.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged item, defective item, or an error on our part.
Shipping charges are non-refundable.
We recommend using a trackable shipping service for your return, especially for higher-value items. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@zaytuneh.com.
Please include:
- your order number
- a description of the issue
- clear photos of the item and packaging
We will review the issue and work with you on an appropriate resolution.
How To Start a Return or Exchange
To begin a return or exchange, please email us at info@zaytuneh.com with your order number and the reason for your request.
If your request is approved, we will send you return instructions.
Please do not send items back without contacting us first.
Need Help?
If you have questions about your order, returns, or exchanges, please contact us at info@zaytuneh.com.
We are happy to help.